Salling Group profile conditions
Last updated May 1, 2019
- About the profile
- General terms
- Creating a profile
- Deactivating the profile
- Passwords and account access
- Personal information
- The submission of information about the profile
- Third-party applications
- Customer support
- Applicable law
1. About the profile
1.1 When you create a profile with us, you are entering an agreement with Salling Group A/S, CVR no. 35 95 47 16, Rosbjergvej 33, 8220 Brabrand (hereinafter "Salling Group" or "we"). The profile is owned and administered by Salling Group.
1.2 You can create a profile on some of our websites and apps. By creating the profile, you can access a number of benefits, such as special discounts, services, promotions, competitions and more. Certain benefits can only be accessed in physical stores and others only via our web stores, just as access to certain benefits may require payment. Where and how the particular benefit can be accessed will always appear in the conditions attached to the benefit.
2. General terms
2.1 Profiles can be created by individuals over the age of 15. Certain features and benefits associated with a profile require, however, that you are 18 years of age or otherwise competent, and in that case you will be expressly informed thereof and, at the same time, be asked to confirm that you meet the age requirement before you can use the function/sign up for the benefit. The profile is personal and may not be used by others, either inside or outside of your household, with the exception of benefits that may be used within the household. For further information, please refer to the conditions of the relevant benefit.
2.2 It is your responsibility to read and familiarise yourself with these terms, including any changes. You are giving your consent and confirmation of the terms and conditions when creating a profile. The terms and conditions can be accessed at any time from the IT platforms where the profile can be used, as well as on this page. Here you can also see any changes and updates to those conditions.
2.3 Salling Group reserves the right to change the terms and conditions. Any changes will be updated on this page. With any significant changes in the conditions, you will receive a warning via email. Salling Group will disclose any substantial changes within 14 days prior to coming into force. If you do not agree to the changes, you will always have the option to close your profile.
3. Creating a profile
3.1. You can create a profile on the Salling Group platforms that support a profile. Upon creation of a profile, you need to enter your personal information and, where appropriate, add a payment card or other means of identification. You are responsible for ensuring that your information is correct and up to date, including replacements of payment cards or means of identification.
3.2. To create a profile, you are required to have a valid e-mail address and accept the current terms and conditions. It is not a requirement for the creation of a profile that you link a payment card or other means of identification – you will always be able to do this later. Note, however, that you cannot necessarily take advantage of any personal discounts or other benefits in physical stores if no payment card or means of identification are added to your profile, as only these can be used as identification for your profile in the store.
3.3. When creating a profile, you must enter a personal password. If you forget your password, you can receive a new one by clicking on the "forgotten password" link at the login and follow the instructions.
3.5. You have the option of attaching a number of payment cards or other means of identification to your profile. In your profile you can see which and how many payment cards and means of identification can, at any given time, be linked to your profile. If you link a valid debit card or a means of identification to your profile, you will be given instant access to the profile’s associated personal benefits, including special benefits such as deals or discounts. Certain benefits may, however, be conditional on the creation of a separate membership or subscription subject to independent conditions with Salling Group or third parties.
4.1. Creating a profile gives you access to a number of special benefits that you will be informed about on a continual basis and have the opportunity to associate your profile with or subscribe to. The various benefits are offered by either Salling Group or other business partners that Salling Group has an agreement with.
4.2. In order to utilise a benefit, including a discount on the purchase of an item in a physical store, it is a requirement that your profile is identified/registered in connection with the transaction. To do this, insert or register your linked payment card in the payment terminal in the store, or, in some other additional way, identify yourself and your profile. After this you can pay with your desired method of payment independently of your means of identification. In other words, you do not need to use the same card for identification and payment.
4.3. Identification can be required when linking a payment card or other means of identification to your profile. The addition of a payment card or other means of identification can be done upon the creation of the profile or later via logging in to the profile. You are responsible to identify yourself in order to obtain any benefits, including a possible discount on a purchase; for example, by identifying yourself in a store with a linked payment card or other means of identification. If you do not identify yourself prior to your purchase or transaction, then you will not have the opportunity to receive any benefit or discount on that purchase, even with retroactive identification.
4.4. Salling Group makes certain reservations for crashes in IT systems in stores and on the platforms where the profile is available, and which means that any benefit, including a discount, cannot be accessed. Any lost benefits cannot be obtained retroactively. Contact customer service on the relevant page where you created or accessed your profile, if you have any questions regarding your potential benefits.
4.5. It is completely free and without obligation to create a profile – there is no commitment to make any purchases.
4.6. Salling Group withholds certain rights for sold out items or similar situations in the stores, e.g., where an item in which a discount has been granted via the profile is sold out, meaning that it is not possible to redeem the discount. We strive to ensure that this does not happen, but due to variable customer flows, delivery times from suppliers, force majeure etc., out of stock items and so on can occur.
5. Deactivating the profile
5.1. You may, at any time, deactivate your profile by logging into your profile and following the deactivation instructions on the platforms where the profile can be used. After deactivating your profile, you will no longer be able to log in to it. If you deactivate your profile, you will not be able to take advantage of any of the benefits linked with the profile as the payment card information for the registered payment card will be deleted. Even though you will not have access to your profile from the time you choose to deactivate it, your profile will only be permanently deleted after 2 months, whereupon your personal data stored in the profile will also be deleted.
5.3. If you deactivate the profile, you will lose the ability to receive and make use of any personal offers and other benefits linked with the profile.
5.4. If these terms and conditions are violated, Salling Group reserves the right to delete your profile. Examples of such violations include failing to adhere with these terms and conditions or misusing the profile or its benefits.
5.5. We may deactivate or delete your profile in order to protect you in the event of the misuse, or the risk of misuse, of your profile information/personal data.
5.6 Except in cases of violations, you have up to 2 months from the deactivation to request Salling Group to reopen the profile, where you, as far as it is possible, will continue with the same information and benefits that were attached to the profile upon the deactivation. Payment card information must, however, be added to the new profile.
6. Password and access
6.1. Only the person who created the profile has access to and control over the account. In order to protect your control of the profile and avoid others accessing it (which may include access to information about purchase history in the account), you should not share with others your password or details about payment cards and means of identification (e.g. the last four digits of your credit card) associated with the profile. You are responsible that the information given to Salling Group, including on the profile, is correct and up to date.
6.2. You should be particularly cautious in relation to messages that ask you to inform or disclose payment card or other account information. If you receive such messages and you provide your information, this can result in identity theft. Always submit confidential account information by going directly to a website that supports the profile, and not through a link in an email or other electronic messages, even if they look official. We may close or block your account temporarily in order to protect you, Salling Group or our partners against the risk of identity theft or other fraudulent activity.
8. The submission of information about the profile
8.1 You agree that Salling Group can continuously send you (i) information regarding your profile account, (ii) instructions on how to get the most out of your profile, (iii) information on the savings achieved so far, (iv) your most-purchased goods, (v) information about updates, changes, content, etc. regarding the profile by e-mail, telephone (including calls and SMS) and/or by post, (vi) including information about most-purchased goods. The information will also be available on the profile.
8.2 We will not send you any marketing unless you have consented to this separately.
9.1 Under your profile on some of our websites and mobile apps, it is possible to consent to receiving marketing materials. You will only receive marketing materials, such as newsletters, from Salling A/S if you actively agree to do so in your profile. You may revoke your consent at any time if you no longer wish to receive marketing material from us. You may revoke this consent in the profile.
9.2 If you have previously consented to receiving marketing communications, such as newsletters, from Salling Group, then this consent will be automatically transferred to your profile upon creation, so you will have a comprehensive overview on the profile. Previous consent to the receipt of marketing material/newsletters, for example, may have been given in connection with your participation in games, competitions or other promotions.
10. Third-party applications
11. Customer support
11.1. If you have questions about your profile, you can find answers to some of the most common questions where you have set-up or accessed your profile. You also have the option of contacting customer service by email: firstname.lastname@example.org.
12. Applicable law
12.2. The terms and conditions do not limit any consumer rights you may have under mandatory laws in your country of residence.
13.1. If any condition or conditions in these terms are found to be invalid, illegal or unenforceable, the remaining conditions will retain their full validity.
Previous versions of profile conditions
Profile conditions - updated June 2018